A leaking Sub-Zero ice maker usually has a clogged drain or failed drain pump (UC-15IP), a water valve that doesn't shut off, an unlevel unit, a cracked reservoir or distributor tube, or a frozen fill tube on in-freezer ice makers.
Ice maker leaks can come from the water supply, the drain or melting ice. Standalone units need a working drain or drain pump.
Check These First (5 Minutes, No Tools)
- Shut off water if it's pooling.
- Check the unit is level.
- Check the drain line for kinks and the floor drain for clogs.
- On pump models, listen for the drain pump running.
Most Common Causes
| Cause | What happens | Fix |
|---|---|---|
| Drain clog | Water backs up and overflows. | DIY / Pro |
| Drain pump (IP models) | Pump fails or check valve sticks. | Pro |
| Water valve | Valve doesn't fully close. | Pro |
| Leveling | Water runs out of the tray. | DIY |
| Cracked parts | Reservoir or distributor tube leaks. | Pro |
How We Fix It
We trace the leak, clear drains, test and replace pumps and valves, and level the unit.
When to Call a Technician
If the basic checks above don't solve it within a few hours, or if you hear repeated clicking, see an alarm or service indicator, or notice water under cabinetry, call us at (725) 237-7399. The $75 service call is credited toward your repair, repairs carry a 1-year parts and 180-day labor warranty, and we stock the Sub-Zero parts behind most of these failures.
Typical Cost
| Repair | Typical range |
|---|---|
| Ice maker drain pump replacement | $395 – $695 |
| Water inlet valve replacement | $325 – $545 |
| Standalone ice maker repair (pump, valve, sensors) | $395 – $895 |
Typical totals for parts and labor in the Las Vegas area. The $75 service call is credited toward your repair, and every repair is backed by a 1-year parts and 180-day labor warranty. Your exact price depends on the model, the part and access, and you approve a firm quote before any work begins. Full price list →
Still Not Working? We Can Help Today.
$75 service call, credited toward your repair · 1-year parts · 180-day labor warranty · EPA 608 certified · Mon–Fri 8am–7pm · Sat–Sun 8am–4pm